All sales are final and only eligible for store credit or exchange within 14 days. We do not offer refunds. If 14 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns on any Seasonal items, Jewelry, Gift Cards or Sale Items.

To complete any return, we require proof of purchase. 


Balloons and balloon orders are final sale. Orders can be rescheduled, but we require a 24 hour notice. Orders not rescheduled within 24 hours will not be eligible as they have already been worked into our schedule for the following day.

We DO NOT give any refunds for balloons. If you have an issue with an order picked up that day we will do our best to work with you on a replacement SAME DAY.

There are many variables that can affect your balloons and once they are out of our hands, we cannot offer any guarantees. 

Take Note:
Balloons naturally move with the air current, so we cannot guarantee that they will  remain in a specific formation. 

Float Time and Appearance:
Our balloons used indoors will float for a minimum of two to three days. If exposed to extreme temperatures or direct sunlight it will affect the performance of the balloon and diminish the life of your balloon. We can not offer a guarantee on any balloon used outdoors or placed in less than desirable conditions.

Latex balloons will begin to slowly reduce in size with each passing day. They will also oxidize, a natural process which changes the original glossy finish to a soft matte finish.



To return your product, you should mail your product to: 2438 Rice Blvd. Houston US 77005. We are not responsible for returned items lost in transit so please send through a shipping company that can track your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.